Shipping policy

Processing Time

All pre-order items are made after the pre-order period has ended.

Production will begin once pre-orders close. Estimated shipping dates are provided on each product page and may vary slightly depending on production schedules.

If your order contains both pre-order and in-stock items, your order may be shipped together once all items are ready.

 

Shipping

We currently ship to the United Kingdom and selected international destinations.

Shipping costs are calculated at checkout based on your delivery location.

 

Delivery

Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

Please note that delivery times are estimates and may vary depending on your location and the shipping carrier.

Customs & Duties

International orders may be subject to customs duties, taxes or import fees imposed by the destination country.

These charges are the responsibility of the customer.

 

Incorrect Address

Please ensure that your shipping address is correct before placing your order.

MINASEONG cannot be held responsible for delays or lost parcels resulting from incorrect shipping information provided by the customer.

 

Lost or Delayed Parcels

Once an order has been dispatched, responsibility for delivery lies with the shipping carrier.

If your parcel is delayed or appears to be lost, please contact us at info@minaseong.com, and we will do our best to assist you.