Shipping policy

Processing Time

Most MINASEONG items are made to order. Production begins after your order is placed.

Unless otherwise stated on the individual product page, the estimated dispatch time for made-to-order items is 3-4 weeks from the date of purchase.

If your order contains items with different production or dispatch times, your order may be shipped together once all items are ready.

If there is an unexpected delay affecting your order, we will contact you using the email address provided at checkout.

 

Shipping

We currently ship to the United Kingdom and selected international destinations.

Available shipping methods, shipping costs and estimated delivery times are shown at checkout based on your delivery location.

Please note that delivery estimates apply after your order has been dispatched and do not include the production time for made-to-order items.

 

Delivery

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

Estimated delivery times begin from the date of dispatch and may vary depending on your location, the shipping service selected and circumstances outside our reasonable control.

If you experience any issues with the delivery of your order, please contact us at info@minaseong.com.

 

Customs & Duties

International orders may be subject to customs duties, taxes or import fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.

 

Incorrect Address

Please ensure that your shipping address is complete and correct before placing your order.

If you notice an error in your shipping address, please contact us at info@minaseong.com as soon as possible.

Once an order has been dispatched, we may not be able to change the delivery address. Additional shipping charges may apply if an order needs to be resent due to an incorrect address provided by the customer.

 

Lost or Delayed Parcels

If your parcel is delayed, lost in transit or has not arrived within the expected delivery timeframe, please contact us at info@minaseong.com.

We will work with the shipping carrier to investigate the issue and, where appropriate, arrange a suitable resolution.

Please allow additional time during public holidays, periods of severe weather or other circumstances that may cause carrier delays.