Refund policy

Returns and cancellations

We hope you love your MINASEONG order. If you change your mind, you may cancel your order before dispatch or notify us that you wish to return your order within 14 days of receiving it.

Once you have notified us of your return, you have a further 14 days to send the item back.

Please take reasonable care of items while they are in your possession. You may try garments on as you would in a physical store. Where possible, items should be returned with their original tags attached.

To request a cancellation or return, please contact us at info@minaseong.com with your order number.

 

Return shipping

Customers are responsible for the cost of returning items when returning due to a change of mind. We recommend using a tracked shipping service.

If an item is faulty, damaged, incorrect or not as described, MINASEONG will cover reasonable return shipping costs.

You can always contact us at info@minaseong.com with any questions about a return.

 

Pre-orders

MINASEONG pre-order pieces are produced after the pre-order window closes. Unless an item has been made to your individual specifications or personalised specifically for you, our standard cancellation and return policy applies to pre-order items.

Estimated dispatch dates are stated on the relevant product page. If there is a significant delay, we will contact you as soon as possible.

Pre-orders are one-time purchases and are not subscriptions or recurring payments.

 

Damaged, faulty or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if the item is damaged, faulty, incorrect or not as described so that we can resolve the issue.

We kindly ask that visible damage or delivery issues are reported within 48 hours where possible, as this helps us investigate the issue promptly. This does not affect your statutory rights.

Your statutory rights are not affected.

 

Exceptions and non-returnable items

Certain items may not be eligible for change-of-mind returns where an exemption applies by law, including items made to your individual specifications or personalised specifically for you.

Sale items remain subject to the same statutory cancellation and return rights as full-price items.

Please contact us at info@minaseong.com if you have any questions about the return eligibility of a particular item.

 

Exchanges

We do not currently offer direct exchanges.

The fastest way to receive a different size or item is to return the item you have in accordance with our return policy and place a separate order for the new item.

 

Refunds

Once we receive your return, we will inspect it and let you know when your refund has been processed.

Refunds due will be issued to your original payment method within 14 days of receiving the returned goods, or evidence that the goods have been returned, where applicable.

Where required by law, the original standard delivery charge will also be refunded. If you selected a more expensive delivery method, any additional cost above our standard delivery charge will not be refunded.

Please remember that it may take additional time for your bank or card provider to process and post the refund to your account.